The welfare department provide support with behavioural and emotional needs, liaising with and referring to external agencies, health, safeguarding, benefits, housing and more.

Each service user will have an individual support plan completed in collaboration with their welfare officer, trainers and information from relevant agencies.

The welfare team completes regular reviews for each service user and are available during the working day to discuss any issues, concerns or worries that may arise.

The welfare department also offer support to families and carers of service users and aim to have effective and clear communication with carers in order to best support the service user during their time at CASE.

Each welfare officer is trained in first aid, epilepsy awareness, the mental capacity act and safeguarding awareness and undertake regular training to improve and advance their knowledge and experience.